Frequently Asked Questions

Our FAQs are here to answer any questions you might have about us.

Frequently Asked Questions

What are your payment facilities?

We accept bank transfers or payments by most major credit cards, or we can set up a trading account for you.

What is the lead-time to manufacture a new product?

We operate to an average of 7-10 working days lead-time from product acceptance on packaging.

Displays lead-times are based on the size and scale of the project and the execution timelines.

Will I have to pay for any set-up costs?

With any new job there are set-up costs that need to be considered. We will provide you with costings on your product quotation.

How do you get my branding and graphic design onto my packaging or display?

We accept a range of artwork file types that can be easily uploaded to our FTP site. Our team then take your artwork file and develop your packaging or display to make it press ready. For final checking and approval, we will provide you with an artwork proof. Once the proof is approved we will then begin printing and production of your product.

Do you provide product samples?

Yes – absolutely! Once our quotation is accepted we will provide you with a product sample to approve prior to manufacture.

How long does it take to get a quotation?

We can usually get a quote to you within 24-48 hours. More technically complex requirements or displays require additional time because of the detail required. Our sales representative will manage this process on your behalf so we get all the information we need to get you an accurate quote as fast as possible.

Do you have minimum order quantities?

Not always, although shorter runs can be costly. We prefer to work with you to decide the most cost-effective way we can deliver your product.

Where does Charta Packaging supply into?

We have an extensive network across New Zealand with factories in Auckland and Wellington that enable us to deliver product through the North & South Island each day.

Can someone from Charta Packaging visit me?

Absolutely! We have sales reps based throughout New Zealand - please call us on +64 4 569 3242.

How do I measure a box?

For further information on measuring a regular slotted container (RSC), the most common type of box with flaps that meet in the centre both top and bottom, click here.